The Oriental Jade Hotel

I spend a third of each year in hotels either traveling for work or on holidays. In all those years have never met such thoughtful and well trained staff. They truly care and do everything they can to make your stay a good one. From recommendations on what to do, preparing a breakfast box if you need to leave early, or just giving you an umbrella before you ask, they anticipate everything you might need. Really quite amazing.

The Oriental Jade in Hanoi is a very charming hotel located in the Old Quarter of Hanoi, an area full of history, restaurants, people enjying themselves sitting outside Coffee shops, restaurants and street food stands. The Oriental jade has a beautiful building and an amazing reception that welcomes you with special drinks and makes you feel at home in Hanoi very quickly. The service quality is the best i have seen in Vietnam. I was offer an upgrade to the most beautiful suite of the Hotel with a view on the old quarter. The luxury of the room is amazing with art and history from Vietnam. The aromas of Vietnam fill the room with enchanting atmosphere. The bed is super comfortable and the surrounding makes for a memorable experience. The breakfast is also one of the best I have tasted in Vietnam with the highest quality for all Vietnamese specialties in addition to Indian, European, American dishes. The hotel gave us a map of Hanoi and directed us to the most enchanting places in the Old Quarter near the magical lake, the narrow streets with souvenirs and coffeeshops. The experience was amazing. I have seen very few places where the hotel, the suite, breakfast and most of all the customer service at the reception and the wonderful managers sitting there, all provide a warm and memorable welcoming. This is a place everyone should visit upon arriving in Hanoi. I cannot wait to go back and enjoy the beaty and confort of the hotel but alsot most of all the magical warmth of the people working there: exciting, warm, engaged, honest and super helpful. This is the top luxury in Hanoi and the most exciting human experience to share.

Staff hospitality was exceptional and felt genuine. I have stayed in quite a few luxury and mid range hotels and sometimes staff interaction does feel over the top and fake. This hotels staff felt genuine and happy. The bed was comfortable as me and my wife like it one the firm side. Breakfast was delicious, especially the fruit and the pool with a poolside bar was nice since the weather in Hanoi is muggy. The location of this hotel is great because it is situated 1-2 minutes by the foot from the busiest streets in hanoi old qarter so you can easilly reach the whole area by foot, the hotel itself is in a quiet area and also majority of the tour and travel companies can pick you up as they mostly arrange pick ups and drop offs only to Hanoi old quarter

Good service! Very well located!

My husband and I booked the Oriental Jade Hotel for our honeymoon and first ever visit to Hanoi. We weren't entirely sure of where a good location would be and also what the level of hotels were like there. Suffice to say, the Oriental Jade Hotel exceeded our expectations and was a big part of us having an amazing experience in Hanoi! Our room was so comfortable with a great view, the location of the hotel is fantastic - so close to the lake and to both the Old and French Quarter and the breakfast was brilliant! We will miss those avocado juices for breakfast every morning now. In addition to this, we booked a private tour through the hotel and we couldn't have made a better choice with that either. Our tour guide was knowledgeable, professional and showed us an amazing time to Ninh Binh, even giving us options to adjust the tour to our preferences on the day! All in all, a wonderful stay and we couldn't have asked for more.